Privacy Policy
Last updated: {{LAST_UPDATED}}
This Privacy Policy describes how {{BUSINESS_NAME}} ("we", "our", "us") collects, uses, and protects information about visitors and customers ("you") of this website and our booking and communications services. By using this site you agree to the practices described below.
1. Information We Collect
Information you provide directly
- Name, email address, phone number, and any notes you enter when booking an appointment or sending a message.
- Service address if the service is performed at your location.
- Payment information (card details are processed by our payment processor and never stored on our servers).
- Content of chat messages exchanged with our website assistant.
Information collected automatically
- Basic device information (browser type, operating system, approximate location from IP address).
- Pages visited, actions taken, and timestamps, for security and to improve the service.
- Cookies and similar technologies used to keep you signed in and to remember your preferences.
2. How We Use Your Information
- Scheduling, confirming, and managing your appointments.
- Sending appointment reminders, confirmations, and follow-ups by email and, with your consent, by SMS.
- Answering your questions through our website assistant and customer support.
- Processing payments, refunds, and deposits.
- Improving the quality and safety of our services.
- Meeting legal, tax, and regulatory obligations.
3. Service Providers We Use
We rely on trusted third-party providers to operate this site and its features. These providers process only the data required to perform their service and are bound by their own privacy policies:
- Hosting and database for storing site content and appointment records.
- Email delivery for sending booking confirmations, receipts, and reminders.
- SMS delivery for optional appointment reminders.
- Payment processing for secure handling of deposits and online payments.
- AI assistant for powering the chat widget on this site. Chat messages are sent to this provider in order to generate responses. We do not use your chat messages to train AI models.
4. SMS / Text Messaging
When you opt in at booking, we may send you appointment reminders, confirmations, and rescheduling notifications by text message. Message and data rates may apply. Frequency varies based on your appointments. You can opt out at any time by replying STOP to any message from us. For help, reply HELP or contact us directly. We never sell or share your phone number for third-party marketing.
5. AI Chat Assistant
This website includes an AI-powered assistant that can answer questions and help you book appointments. The assistant can occasionally make mistakes, misunderstand, or produce inaccurate information. Please confirm important details (prices, availability, policies) during booking or by contacting us directly. {{BUSINESS_NAME}} reserves the right to adjust or correct any information provided by the assistant before a booking is finalized.
6. Cookies
We use cookies to keep you signed in, to remember your preferences, and to keep the site secure. You can disable cookies in your browser settings, but some features of the site may stop working.
7. Data Retention
We retain personal information for as long as needed to provide our services and to meet legal obligations. Appointment history and payment records are kept for at least the period required by applicable tax and consumer protection laws. You can request deletion of your account and associated data at any time by contacting us using the information below.
8. Your Rights
You have the right to:
- Know what personal information we hold about you.
- Request a correction or update to your information.
- Request deletion of your information, subject to legal record-keeping obligations.
- Opt out of marketing emails and SMS at any time.
- For California residents: exercise your rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information (we do not sell personal information).
To exercise any of these rights, contact us at {{BUSINESS_EMAIL}}.
9. Children's Privacy
This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS) and secure payment processing. No system is perfectly secure; if we become aware of a data breach that affects you, we will notify you as required by applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above indicates when it was most recently changed. Continued use of the site after an update means you accept the revised policy.
12. Contact Us
{{BUSINESS_NAME}}
{{BUSINESS_ADDRESS}}
Email: {{BUSINESS_EMAIL}}